Our goal is for you to be completely satisfied with your purchase from pavementbrands.com. However, if you have changed your mind, or have received an item that is faulty or significantly different to that being displayed, you may return it to us for a refund or exchange, subject to our current return policy conditions set out below:
Pavement wants you to be 100% satisfied
If you have changed your mind, unwashed, unworn or unused items may be returned, with receipt, for exchange, credit note (available in-store only) or refund within the 14 days of purchase and if the original tags are still on the items. If the item/s being returned were purchased via EFTPOS or credit card, the refund must go back onto this same card. This applies to all purchases, excluding sale items. If your item/s is faulty or damaged, please return faulty merchandise with your receipt to any store for a full refund or exchange. Sale items however can only be exchanged within 7 days from date of purchase. No refund or credit note is issued for sale items.
* Extended Christmas Exchange Policy *
We understand our customer's like to start their Christmas shopping early, and sometimes gifts purchased aren't quite right. Any item/s purchased in-store or online from Monday 27th November have up until January 7th 2018 to be exchanged with proof or purchase. Please note: This extended exchange policy is for exchanges ONLY and doesn't apply for refunds. We will refund any full price items within 14 days of the original purchase date with receipt.
To obtain a refund or exchange for online purchases
All refunds or exchanges must be accompanied by a completed Returns Form and returned within 14 days of purchase.
For refunds and exchanges, send your item/s with the returns form to:
13-15 Endeavour Way, Braeside, 3195, Victoria, Australia
To obtain a refund or exchange for in-store purchases
You can return goods to any Pavement store within 14 days of receipt of purchase. Proof of purchase is required for all exchanges and refunds. If the item/s being returned were purchased via EFTPOS or credit card, the refund must go back onto this same card.