|location||cost||processing time||delivery time|
|australia||$8.95 or FREE for orders over AUD$70||1-3 business days*||2-7 business days from dispatch*|
|new zealand||$30 for orders under $200, FREE for orders over $200||1-3 business days*||3-6 business days from dispatch*|
|asia||$40 for orders under $200, FREE for orders over $200||1-3 business days*||3-5 business days from dispatch*|
|north america||$40 for all orders||1-3 business days*||4-6 business days from dispatch*|
|europe||$50 for all orders||1-3 business days*||4-6 business days from dispatch*|
|rest of the world||$80 for all orders||1-3 business days*||10 business days from dispatch*|
*During busy sale periods, public holidays and Christmas (Nov-Dec), orders may take 5-12 business days to process and dispatch. You will be notified via email once your order has been dispatched. Please note: once dispatched, deliveries to WA and the NT may take 7-10 business days.
To guarantee all deliveries are delivered to YOU, and nobody else, we ask for a signature to ensure safe delivery of your parcel.
Delivery charges cover packaging & delivery cost. We do not accept responsibility for the loss or damage of your goods in transit by Australia Post or Couriers Please. While we endeavor to process your order as promptly as possible, once it has been dispatched from our warehouse and is with AusPost and Couriers Please, we have no control over delivery times once it is has left our warehouse.
For the status of your parcel (once it has been dispatched from our warehouse) you will receive a tracking number which you can follow via the Couriers Please or AusPost website.
In the unfortunate circumstance where an item may be sold out, we will let you know quickly. If this is the case, we will be in touch within 2 business days so you can consider an alternative item, or your money will be refunded. During busy periods (Sale times + Nov-Dec) where we have sold out, we will automatically refund you the amount you paid for the item(s).
* christmas shipping dates *
To ensure you receive your online order by Christmas, all online orders to VIC, NSW, TAS and SA MUST be placed by Sunday 17th December. For orders shipped to WA, NT and QLD, please order by Tuesday 12th December. Orders will leave our warehouse within 1-4 business days once the order is received. Delivery time will then be based on Australia Post. Please visit the Australia Post delivery estimate website to check delivery times. Don't forget to include processing time when estimating your delivery date via the Aus Post website!